Refund Policy

Refund Policy

At Backyard Creations, we are committed to providing high-quality, durable, and stylish outdoor furniture. We want our customers to be completely satisfied with their purchases. This Refund Policy outlines the terms for returns, exchanges, and refunds in compliance with U.S. consumer protection laws.

1. Return and Refund Eligibility

We accept returns and issue refunds under the following conditions:

• The return request is made within **30 days of the delivery date**.
• The item is **unused, in its original packaging, and in resalable condition**.
• Proof of purchase (order number or receipt) is provided.

Items that have been **assembled, used, or damaged after delivery** are not eligible for a refund.

2. Non-Returnable and Non-Refundable Items

The following items are **not eligible** for return or refund:

• Custom-made or personalized furniture.
• Final sale, clearance, or discounted items.
• Items that have been assembled, installed, or altered.
• Gift cards and promotional items.

3. Damaged or Defective Items

If your order arrives damaged or defective, please contact us at info@BackyardCr8.com within **7 days of delivery** with the following information:

• Photos of the damaged or defective item.
• Your order number and contact information.
• A brief description of the issue.

Once verified, we will provide a **replacement, store credit, or a full refund** at our discretion.

4. Return Shipping and Restocking Fee

Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect item shipped, defective product). A **15% restocking fee** may apply to returned items that are not defective or damaged.

5. Refund Processing Time

Approved refunds will be issued to the original payment method within **7-14 business days** after the returned item is received and inspected. Processing times may vary depending on your financial institution.

6. Order Cancellations

Orders may be canceled for a full refund **within 24 hours of purchase** if they have not yet been processed or shipped. Once an order is shipped, it cannot be canceled.

7. How to Initiate a Return

To start a return request, please email us at info@BackyardCr8.com with your order details. We will provide instructions on returning the item.

8. Dispute Resolution

In the event of a dispute regarding a refund, both parties agree to resolve the matter in accordance with **the laws of the state in which the transaction was processed**. Disputes may be subject to mediation or arbitration if necessary.

9. Contact Us

If you have any questions or concerns regarding our Refund Policy, please reach out to us at info@BackyardCr8.com. We value our customers and will do our best to address any concerns.